Big Ass Fans Cool-Space 500 Portable Evaporative Swamp Cooler, 50-inch Diameter Fan, Indoor or Outdoor Use, Continuous or Fillable (64 Gallon

**** The customer experience with this high-end fan has been notably mixed, particularly focusing on significant operational issues and the lack of responsive customer service. Users have repeatedly reported that the control panel of the fan encounters frequent malfunctions, requiring manual resets by unplugging the unit to restore functionality. A recurrent complaint highlights the fan’s tendency to shut off without warning or to remain running excessively when it should not, compromising its cooling capabilities. The plug getting hot during usage raised safety concerns, suggesting potential manufacturing flaws. While the design and concept behind the fan seem promising, with features such as a drying mode and smartphone app connectivity, frustrations regarding reliability and customer support have overshadowed its positive attributes. Several customers expressed dissatisfaction with the journey to reach qualified support, often facing long wait times on the phone or a lack of responses to online inquiries. However, there is a silver lining for some users, as a firmware update that corrected several operational problems was eventually provided, leading to improved performance and remote functionality through a mobile app. This update did encourage one reviewer to raise their rating from 2 stars to 4, suggesting that the product, with the right attention, can meet expectations. Nevertheless, the overall sentiment remains cautious, with many customers primarily dissatisfied with the initial experience and the level of support provided for such an expensive item. **