Vertiv Liebert Gxt5 2000Va 120

The overall customer experience with this UPS product is mixed but leans towards positive based on various reviews. Many users have expressed satisfaction with the durability and performance of the units, stating that after years of use, they have only encountered a few battery failures, which were promptly addressed by the manufacturer through immediate exchanges at no cost. The efficiency of customer service is another highlight, particularly for customers who have their serial numbers and model information ready when seeking help. However, there are notable drawbacks that impact the user experience. Some customers have reported difficulties in returning items, especially those with older serial numbers, and experienced a lack of sufficient support during these processes. Additionally, users with a strong IT background have found the setup and configuration of the UPS to be non-intuitive, particularly due to the use of different terminology from what they are familiar with. This has raised concerns about whether to continue purchasing this brand in the future. In summary, while the UPS units perform well and are supported by effective customer service for most users, there are concerns regarding product handling for older models and the complexity of configuration that may deter some potential customers. **