Tilta Basic Ring Grip Plus Compatible with DJI RS2, RS3 Pro, RS4, RS4 Pro, RS5 | Dual Handle Gimbal Support | Expandable Power Options | Aluminum

The customer experience with this product from Tilta appears to be quite mixed, with some users appreciating the convenience and design of the gear, while others express significant dissatisfaction due to misleading product information and subpar customer service. On one hand, several customers praised the product's ability to streamline the rigging process for their monitors, transmitters, and power supplies on gimbals, particularly noting that it fits well with models like the RS3. This all-in-one system is deemed a time-saver and simplifies setups, which is a Considerable advantage for those who are often on the go. However, a substantial number of reviews highlight concerning issues. Many customers reported that the product did not come with essential attachments like the V-mount battery plate, contrary to expectations set by the product's promotional material. This lack of clear communication has led to feelings of betrayal, with users feeling that the term "ecosystem" was strategically vague to sell products without disclosing that accessories would not be included. Additionally, there have been complaints regarding the quality of the items received, with some users stating they received products that showed signs of previous use and wear, rather than brand new items. A significant portion of feedback indicates a frustrating experience with customer service, including long resolution times and inadequate support for defective items. This lack of reliable service has left customers questioning the brand's commitment to its clientele. The divided sentiment surrounding this Tilta product emphasizes a need for clearer communication regarding what's included with the purchase, as well as improved quality control and customer service. **