IMPORX CCTV Auto Tracking PTZ IP Camera - Support P2P

** CCTV Auto Tracking PTZ IP Camera** The customer reception of the CCTV Auto Tracking PTZ IP Camera reveals a strong divide in experiences, primarily centered around setup and customer support. Many users express frustration with the installation process, highlighting that the lack of straightforward plug-and-play functionality complicated their initial attempts to connect the camera. It appears that the reliance on outdated methods, such as needing a CD-ROM to load the required app, creates barriers for those using modern laptops that lack this feature. In stark contrast, a smaller group of customers laud the camera's build quality and performance once operational. Users have noted that the product provides excellent picture quality and functionality when properly set up, with some even praising its compatibility with third-party software like Blue Iris. The device has earned high marks from customers who eventually made it operational, suggesting that, once functioning, it offers a great value and satisfactory performance. However, the overarching theme in reviews is the customer service experience. Many users report that technical support is lacking, citing slow response times, vague instructions, and an inadequate level of assistance that hinders troubleshooting efforts. This sentiment creates a significant hurdle for potential users looking to navigate the complex setup of the camera on their own. Overall, while the CCTV Auto Tracking PTZ IP Camera may deliver excellent functionality and build quality once operational, users should be prepared for a challenging setup process and can expect limited support from the manufacturer. **